Refund & Returns Policy

Thank you for shopping at Pickyourorder.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pickyourorder.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Pickyourorder, accessible from https://pickyourorder.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days, If you let us know the reason it will be better for us to keep those thing in mind and provide better products to our customer.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: pickyourorders@gmail.com
  • By visiting this page on our website: https://pickyourorder.com/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use online payment methods to provide refund you need to share your account details, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Rz - 204, street no.5 raja puri, uttam vihar

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: pickyourorders@gmail.com
  • By visiting this page on our website: https://pickyourorder.com/

Collapsible content

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.

How long does shipping take?

Shipping times may vary depending on your location and the product you've ordered. Typically, orders are processed and shipped within 3-5 business days. For more detailed information, please refer to our Shipping Policies.

Do you offer international shipping?

No, we do offer international shipping as of now.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 7 days for a refund or exchange. Please review our Refunds & Return Policy for more details.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery from our track your order page.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused. Please email our customer service team at pickyourorders@gmail.com immediately with your order details and a photo of the damaged or defective item, and we will assist you with a replacement or refund.

How can I contact customer support?

You can reach our customer support team via email at pickyourorders@gmail.com or through our Contact Us page. We strive to respond to all inquiries ASAP.

Are there any discounts or promotions available?

We run special promotions and offer discounts to our customers. Be sure to follow us on social media to stay updated on our latest deals and offers.